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Disappointed
Black& Decker DCM2500 SmartBrew 12-Cup Coffeemaker
After much research, I purchased this Consumer Reports highly rated Best Buy 6 weeks ago. While it makes a great cup of coffee, the carafe leaks. It seems to be coming from the area where the plastic handle/spout component joins the glass. I have attempted to resolve this with Black and Decker, only to find out that they have sold this product line to Applica. Attempts to contact Applica reroute me back to the Black and Decker web page where I started. I give up.
[Sunday, November 30, 2008]
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Coffee Maker Has A Few Issues.
I had ordered this product and had to send first one back cause water resivour was cracked and leaked. Second one I recieved works but has some issues.
Good: Makes a good cup of coffee, very well designed coffee pot, pause and serve feature works like a charm (no drips whatsoever), nice looking coffee maker.
Bad: Digital clock display has been messed up from day one, acts af if parts of display are burned out at times and other times shows correctly, when you raise lid to add water the condesation runs off it and always ends up on counter, the way the lid raises takes up enough room that when you are adding water/replacing filter/adding coffee grounds for most people you won't have enough room and have to pull it out to end off counter to be able to open lid enough or it will hit cabinets above.
Other than the bad stuff it still works good but i've only had it maybe a month so far, have never tried the timer on it though so don't know how well it works.
As for amazons returns, they do a great job! I went through process on there site for a return told them what the deal was, printed out a return label, shipped item back and had new coffee maker within same week.
[Wednesday, November 26, 2008]
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fine product works as advertised
I bought this because of 3 reasons:
*cheap price
*auto shut off after 2 hours
*automatic pauses dripping when you remove pot.
[Sunday, November 23, 2008]
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