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Quality Control
We purchased this toaster on 9/19/08. The first time we used the unit, we burned the toast because the following occurred. After the countdown started (usually with about 30 seconds remaining), the digital screen no longer showed time of the countdown and was replaced by squiggly lines. The toaster continued toasting and there was no way to regain control of the toaster, i.e., pushing "STOP" did nothing. After about 2 minutes the countdown resumed with 16 seconds on the screen. When it reached zero, the unit beeped five times. Needles to say the toast was burned by then. In order to get unburned toast, one must watch the toast constantly. The unit continued to operate in this manner.
We called customer service. They asked that we send the toaster in at our expense ($18.36). It will take 4-6 weeks to be returned. In the meantime, we purchased an inexpensive toaster($21.54) until this unit is returned. So far we have $39.90 invested in the repair of a new toaster oven. Quality control is not KRUPS strong point. I would never buy another KRUPS product. We purchased this toaster oven based on good reviews on this site. We got a lemon. In hindsight, we should have returned it to Amazon.
[Tuesday, December 02, 2008]
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Couldn't Be Happier !
I ordered this product after a week long search of reviews and research with several different makes and models of toaster ovens. The Krups model FBC512 had great reviews on three to four different web sites and I decided to take a chance. I could not be happier with my decision! This toaster oven is very user friendly, is very attractive, is large capacity without taking up an entire counter top, and heats evenly with everything from toast to baking a dinner casserole. Our toaster oven is used several times a day at least six days a week; in the month and a half we have owned it, there has been nothing that I have been unhappy about.
[Tuesday, November 18, 2008]
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Excellent quality
Uniform heat, durable heating elements, easy to clean, nice layout of controls. Worth the money.
Had to have it shipped twice, the first one was delivered into the ether. Great customer service from Amazon!
[Monday, November 17, 2008]
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