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Piece of Junk! Don't Waste Your Money!
The Aquasana AQ-4000 is a very poorly designed piece of plastic that will not last. It was very difficult installing this water filtration system, but with persistence I managed to make it work. However, when it came time to change the water filters (in six months), it was virtually impossible due to the shoddy design. The twist covers were very, very difficult to twist off and only after a long period was I able to take both water filter covers off (and in the process breaking one cover from strenuous turning). Then, trying to get the filters out was no easy feat and ultimately I could not get one out since it was stuck at the other end and would not budge. It's not a product that holds up long term, and I would strongly recommend that you purchase something that will last longer than six months. The design is as bad as it gets, and customer service is of no use whatsoever. Don't buy it, and save yourself the headaches I had to go through.
[Thursday, February 21, 2008]
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Too many problems
Filters are much more difficult to install than I think they should be, unit consistently breaks or has a problem every few months. The white plastic filter housing has broken twice (see photo) and I've had to replace the faucet/dispenser at least once because it constantly dripped or even poured. I am now on hold to get another part since I am a "Water 4 Life" subscriber for about $100 year - which includes two filter changes and warranty. Eventually I will probably spend the time and money to get a better unit.
[Monday, February 11, 2008]
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Maybe I am a fool
Maybe I am a fool for ordering another one of these units. We have had ours for over a year and about 3 weeks ago noticed a small crack where a little water leaks. Of course the crack has gotton much bigger and we have to replace it. I decided to try it one more time. I hate buying water at the store.
I do think we contributed to the crack as I did use too much water pressure at times and sometimes allowed hot water to run through it. This time I am going to be more careful with the unit. If the new one cracks within the next year it's time to look into another product. Other than the crack, I have loved having this.
[Wednesday, January 09, 2008]
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