Smart Solar never responded

I purchased this product from QVC on a TSV. The instruction manual does not have a procedure nor pictures for installing the pump. (A picture is worth a thousand words.) I went to the Smart Solar website and viewed the FAQ on this situation. The FAQ explanation of pump installation appears to be for a pump other than the one I received.

I sent an email to the company on April 17th with my pump model and serial number.

Today is May 5th and so far Smart Solar has not responded to my email. Their automated response stated that they would respond. Fortunately a friend was able to resolve the issue and get the fountain working for me.

Please be aware that Smart Solar recommends the use of distilled water or rainwater. For people with well water this is a problem.
My HOA does not allow rainbarrels on our property for the collection of rainwater. Having to purchase distilled water for a birdbath can be costly.

Unfortunately the company representative did not mention the water recommendation during the presentation. And I did not realize it until I read the instruction manual.

I am posting this so other potential customers can be aware of the situation prior to purchasing this birdbath.


If Amazon feels this review does not meet their requirements that is OK. My only point in posting this was so that other potential customers might be aware of the recommendations etc.

[Saturday, April 19, 2008]

Love the fountain!

Love this fountain! Got it from Amazon last summer and it works great and looks great and got it at a excellent price. If you're looking for an attractive fountain for your yard this is it.

[Monday, January 14, 2008]

Pretty fountain

If water is left in the birdbath, the paint will chip. Did have a few problems with the solar panel, but the company was easy to work with and corrected the problem. It is very pretty and draws birds with the water flow. Looks great in the landscaping!

[Tuesday, March 06, 2007]