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Faucet has been replaced with an inferior design
I bought filtering system for our old house and was satisfied with it, so I bought it for our new home. They've now replaced the faucet that you see in the picture with a (presumably cheaper) design that you have turn on/off with your other hand. There's now a flimsy plastic sleeve that you turn on/off at the base of the faucet. We really liked the old design with a button on the end of the faucet that you could push on as you put the glass under the faucet and just pull the glass away to turn it off. I was told by Watts' customer support that they discontinued the old design a year ago, but they never updated the picture on the box or in the web marketing. We were so disappointed that we returned this one.
[Tuesday, June 10, 2008]
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Great filter - But Not for Use in Sinks that Back Up Often
This is a fantastic product, but I would strongly recommend against this model if you have a sink that backs up often (such as in an old house, like mine). I bought and installed this unit, but had to return if after encountering this problem. Basically, there is a "waste water" tube that connects to your sink's drain pipe, so when the sink backs up, all the water/food/gunk in your sink's drain pipe gets pushed up this tube also and clogs up the actual filter faucet. I spent some time on the phone with Watts support, and they indicated this is a common problem when sinks back up. They recommended purchasing a different model, in this situation, which is the "zero waste water" model. I found it online at costco. This zero-waster model doesn't have the waste water tube,and thus is not succesptible to this problem. (I gave this product 3-stars, because for a limitation this major, I felt the product details should definitely have said "not recommended in situations where drain backs up frequently.")
[Tuesday, April 29, 2008]
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Great Product
I have one of these that is about 10 years old now and it still works great. Of course I change the filters as recommended. We have a well with sulfur and iron in the water but the water out of this unit is perfect. We use the RO water in our coffee maker and we don't get any scale buildup. I have no problem getting replacement filters as these are standard 10" size. Watts Premier also has a great website and will even remind you when it is time to change the filters.
I just read an article about trace amounts of pharmaceuticals in the water supplies in many states. The article said that normal filtration does not remove the pharmaceuticals, but RO filtration does.
[Tuesday, March 11, 2008]
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