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Great design, poor quality
We have gone through three of these kettles in about four years. I like the design and the fact that it brings water to the boil much more quickly than any other kettle.
On the first one, the thermostat failed after a few months. Krups couldn't repair it and gave us a new kettle. On the replacement kettle, the switch (that's operated either manually or by the thermostat) failed after less than a year. Krups again gave us a new one. This third one had a broken lid after a few months. I bought a new lid earlier this year, which was available only in black, although the original one was white. It cost $20 including postage. Now this third kettle again has a broken thermostat and will not shut off automatically.
Overall, a very nicely designed product but very, very, very cheaply made.
[Sunday, November 16, 2008]
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On / Off Switch Broke after 6 Months
I spent a good deal of money on this kettle, only to have the on / off toggle switch fail after six months. It's not easily accessible on the handle - so I am skeptical about it being repaired. I have not contacted Krups yet, but I feel like I have a $50 pencil can.
[Wednesday, November 12, 2008]
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Frustrating Design
Pros:
Heats very quickly
Cordless with convenient base station
Can be filled without removing the top
Cons:
Handle shape inconvenient to hold - pick up.
Too easy to touch hot areas by mistake when grasping handle
Somewhat complex top (cover) design that can be difficult to remove and
replace
I just received this pot and would probably not have chosen it as I think there is probably another one of equal or lower price that I now would have preferred. I bought in on line and don't have the energy to return it and try again. It heats water well, and I think I will like it well enough, but I definitely have mixed feelings. I plan to try to add some sort of insulation near the handle to reduce the frustration of touching hot areas when picking it up.
[Friday, October 03, 2008]
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