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Big Disappointment
Although the Panasonic vacuums come highly rated by consumer magazines, this model would not shut off unless unplugged. I notice that another buyer commented on this same defect. Likewise, when I contacted the retailer, they directed me to Panasonic. Panasonic didn't have a repair facility in Ohio and required me to send my vacuum to a shop in Pennsylvania for repair. It has been weeks and I've heard nothing from the repair shop. Buy large or expensive items from a nearby store. Secondly, I've purchased similar vacuums from Kenmore(Sears) and I've had no problems with them.
[Tuesday, November 04, 2008]
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Poor quality, and bad service as well
I bought this product after reading some reviews here. It could not be turn off after the first time use. Called Panasonic support several times, after answered by operator, I was hung up several times. No return allowed. Every time, instead of listening to my issue, the service people of Panasonic (maybe from India) simply kept reading their policies to me repeatly.
I had to drive more than 20 miles to a retail service center for repair. The guy there told me I was not the only one had this problem. It turned out, a part was defect. When I came back after left my vacuum with them for a week, the guy fixed the vacuum showed me a part although still shining but broken.
The vacuum is heavy. After this experience, I will not recommend to buy this product. Why should paying full price to buy one it has part defect even it's brand new?
[Thursday, October 30, 2008]
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good little guy!
hey--if you have a major, carpeted estate don't buy this. but if you're human, do.
the two real experts, the ladies that keep the health department at bay, speak highly of it. in spanish. una respiradora muy buena.
[Wednesday, October 08, 2008]
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