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Works great! When it actually is working...
I have two long-haired cats and was in need of a vacuum, so the Pet Hair Eraser seemed perfect. I loved this vacuum at first. It was sooo powerful that it felt self-propelled. The canister filled up in no time. Even the attachments worked well. But then it started...
About four months after I bought it, it started making a horribly loud noise. This was followed by smoke and a broken belt. I replaced the belt, and the belt once again broke. I took the vacuum apart and examined the brush, and saw the problem- the brush had become off-centered in its holder, causing it to jam. The plastic ends were warped into more of an oval than a circle, thus the problem. I ordered a new brush, and once again had a great vacuum. Until it happened again, about a month after replacing it the first time. This wouldn't have been as big of an issue had I not misplaced the receipt and therefore couldn't get anything covered under the warranty. I called the vacuum store in town, and the first thing the guy said when I told him which vacuum I had was "Oh, I'm sorry." Apparently I'm not the only one with issues.
Long story short, I finally gave this away. I suppose I could have kept replacing the brush, but it only makes sense to do that so many times. I ended up buying what appears to be the same vacuum minus the pet attachments (which I kept from my old one anyway) at Costco, mainly for their return policy, should this happen again.
Summary- This vacuum is fantastic when it works, but breaking twice in five months is too often.
[Tuesday, December 02, 2008]
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Bissell Pet Hair Eraser Model 3920
I've had a Pet Hair Eraser for almost a year. I'm still waiting to like it. Unfortunately, every time I turn it on, I hate it a little more. I like the onboard tools and the see-thru dust cup. I wish I could say more positive things but I just can't think of anything else. And I could go on about what I don't like - and as I just got done wrestling with the dumb thing I will list some:
One of my biggest beefs is it's pick up ability. I'm sure it must have some but between the inconsistently spinning beater brush (regardless of rug setting)and the glorified lint brush attached to the front that smears the pet hair around more than it picks it up.
That lint brush also prevents vacuuming close to baseboards and such.
It's heavy, I could deal with that but the machine is also very poorly balanced so it doesn't take much to tip it over. Especially an issue if your stretching the hose to vacuum the stairs. There's more, I'll spare you...This Bissell is soon headed for the curb...
[Saturday, November 29, 2008]
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Don't buy this product
This vacuum is a piece of junk. I have had to replace the belt 6 times in the last 3 months since I bought it. It is awkward and clumsy. We have hard wood floors throughout our house and just area rugs and it takes longer with this piece of junk to vacuum than it did when we had wall to wall carpet. We have 2 goldens that shed....don't buy this vacuum and hope that it works more than a month.
[Tuesday, November 25, 2008]
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