Constantly breaks, rotten product support

This unit worked okay for a couple of months, then the diverter valve malfunctioned. They shipped me a new one, but that one was defective too. I'm on my third diverter valve, and frankly I'm tired of having to change this part. The description of this item does not let you know that you will constantly have to be replacing a key part or the thing won't work. So, in addition to replacing the filter, you'll also have to contact their customer support to have them repeatedly send you a new part. You will have to install this part also, taking up your time. If the filter ever malfunctions, be prepared to open the filter yourself and troubleshoot it with their customer service people, and you're lucky if you can open the damn thing. I soaked mine and still could not open it.

Bottom line, yeah it filters water, but with the added hassle of many many part changes. I've only had the thing 6-7 months and already I've changed the part in question 3 times. Somehow they always manage to send me defective parts too, imagine that. And they are under the mistaken assumption that if the diverter valve malfunctions, they are not responsible for honoring the 1 year warranty because "the filter itself is still working" !! and because they sell the diverter valve separately as well...even though you cannot get water out of it with the diverter valve malfunctioning. You figure that one out. So, just because they also charge some people money for this part in question, therefore when that part breaks down on the filter, it's not their problem. I told them I'm tired of changing this part and could I get a unit that works - nope! They'll just keep sending me new (defective) diverter valves.

So....I just thought other buyers should know what they're getting themselves into with this product....many part changes every 2 months. Rotten product support, and it sounds like they only honor the 1 year warranty if the filter inside conks out. If anything else malfunctions, you're screwed. And since they are shipping units out with defective parts (and keep sending ME these defective parts as replacements), you can bet that yours will probably have a defective part too.

If the filter would just work properly without so much time invested on my part, then I'd give it 5 stars. But because I have to keep changing this part and will have to keep doing so into the foreseeable future, I give it one star. This is just an unacceptable defect for a filter that is this expensive.

[Thursday, August 07, 2008]

Great overall, small glitch

I purchased this filter about 3 months ago, so writing on 3 months of continual use.

I live in Sofia, Bulgaria, and the city water's a bit dodgy. Ex: If you leave for a few days and come back, lot's of rusty colored brown water pours out the first minute or so of running the tap.

PROS:
Overall, I *love* the water filter:

It's easy to set up,
The water seems to come out pretty clean/tastey. I've been using various Brita filters in the past, and I prefer this one. It could be psychosomatic, just *thinking* that it's a bigger & beefier filter, but...
It's also convenient, no frequent filter changes and it takes up very little counter space. I also didn't like to have to remember the Brita filter changes.

CONS:
The only downside is that the auto turn-off feature is a bit sketchy. Mine stopped working after 1 week. There's a small metal valve on the faucet that you pull out to get the water re-routed to the filter. When you turn off the faucet, this value is supposed to auotmatically pop back into place. The thing broke pretty fast, which is dissapointing. Now, when the water faucet is turned off, I have to remember to manually push it back. There's some warning in the instructions that you shouldn't push it back into position when the water is still running (which I didn't), so I'm mindful to push it back in only when I'm finished.

I'd give her 5 stars if the build quality of the valve was better!

[Monday, June 30, 2008]

Good service.

Bought a New Wave Enviro - Premium 10 Stage Countertop Water Filter System
which saved me quite a bit off the store price. No problems with it.
Arrived quite a bit sooner than promised.

[Saturday, June 21, 2008]

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