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Real Customer Service
I've had the BabyQ for just under two years. Regulator quit working. Called Weber Customer Service after recorded message played I waited about 12 seconds and a real LIVE person was on the line with me and she spoke ENGLISH! Replacement was sent and was received within 7 days.
How come some companies get 'customer service' and others don't have a clue?
Buy Weber, you can't go wrong.
[Thursday, November 13, 2008]
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Excellent little grill - Cooks evenly, like a full-size
Aside from being the best looking portable grill I saw, this Weber cooks like a full-size grill. Most of the portable grills I've had over the years used flimsy wire racks, whereas this model has a cast-iron cooking grate (that weighs as much as the entire rest of the grill!).
As long as you let the grill warm up properly (so the big grate gets hot), you will get the same results that a full-size grill will produce. When I moved recently, I started using this model as my only grill, and, so far, I have no desire to get a full-size, as this one is just as good.
[Tuesday, November 11, 2008]
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Fantastic little BBQ
What a great little BBQ. SO easy to put together, use and have fun with.
We have only tried this grill 3 times so far, but I have to say that it greatly exceeds our expectations. For one thing I am very surprised that the gas lasts as long as it does, so far we are still going on our first little tank, and we have grilled quite a bit of food already.
I highly recommend this to anyone looking for a small compact yet great quality BBQ. This is a Weber - how could you go wrong?
[Sunday, October 19, 2008]
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